Recent Why SERVPRO Posts

Always training our professionals

12/17/2018 (Permalink)

We have always put a high priority into educating our team. That need is more important than ever today. SERVPRO of North Knoxville is an IICRC certified firm with certified technicians. That means you can expect the very highest in standards and protocol to be used in your home or business.

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Don's trust just anyone with a portable vacuum to mitigate your water or fire damage. Trust the experts at SERVPRO of North Knoxville.

How to know what insurance might cover

12/14/2018 (Permalink)

Scenario 1: Your basement pipes froze and burst. You don’t realize it for a couple of weeks. Now there are inches of water on your basement floor with mold starting to grow.

Scenario 2: Broken shingles on your 50-year-old roof is allowing water to leak into the attic. Water is saturating the wood and insulation which is leading to mold in the attic.

               Scenario 3: You don’t think much about the mold forming in your shower until one day you notice how unpleasant it looks and you’re concerned whether it may be causing health risks.

Do any of the above scenarios sound familiar? Or, have they happened to you? Do you think your insurance policy would cover these scenarios?

Most the time, these scenarios are not covered by the insurer. Home insurance policies usually don’t cover mold that resulted from a preventable water leak, flooding, or high humidity. Also, Insurance companies typically don’t pay for maintenance issues that insurers think a homeowner should have prevented such as properly ventilating a bathroom or maintaining lower humidity in a basement. The standard homeowner’s insurance policy does not cover water damage caused by a flood. Thus, if a flood causes water damage that leads to mold, the resulting mold issue would not be covered by your home policy.

Let’s discuss what options there are if you are unsure of your policy coverages for disaster preparedness.

How do I know what my homeowner’s insurance policy covers?

                A homeowner’s insurance ‘usually’ does not cover the following:

  • Mold
  • Sewer Backup
  • Floods
  • Sinkholes
  • Earthquakes

A homeowner’s insurance ‘usually’ does cover the following:

  • Fire
  • Lightning
  • Vandalism
  • Damage Caused by vehicles
  • Theft
  • Falling Objects
  • Weight of ice, snow, or sleet
  • Frozen Pipes

These are accidental and sudden incidents. Insurance companies typically cover this type of damage. Non-weather-related water damage is one of the most common home insurance claim and one of the most expensive!

What To Do:

Check your homeowner’s insurance policy to see if there is any language or endorsements for claims concerning mold, sewer, flood, etc.  Some insurers require special add-ons to cover mold, sewer backup, floods, etc. The insurance company may also place limits on the coverage which means limiting how much the insurer will pay for a related claim. Call your insurance agent to review the coverage you have and discuss the limit/coverage you desire. The least expensive insurance policy is not always the best.  You may be giving up coverage you think you automatically have with a homeowner’s policy.

                Last but not least, if you experience a loss that you know will be covered and need to file a claim then always remember SERVPRO of North Knoxville is just one call away! Our professional technicians will get your lives back in order and your home restored the right way, "Like it never even happened."

Turkey Deep Frying Tips

12/13/2018 (Permalink)

Although Thanksgiving has passed, many people feast on turkey again for Christmas. A popular method for cooking turkey is to deep fry it. But deep frying a turkey can be risky if you are unprepared. Here are a few tips to ensure a safe turkey frying experience:

1. Choose a Safe Location

To drastically decrease the likelihood of a fire in your property, set your deep fryer on level ground a safe distance away from your house, garage and shed. Avoid using the fryer on wooden decks, near piles of wood or under trees. A safe bet for a location is the center of your driveway with no cars present.

2. Completely Thaw Your Turkey

Water and oil do not mix. Make sure your turkey is completely thawed before you bring it anywhere near the fryer. Otherwise, when the ice hits the hot oil, it could cause the oil to rapidly boil over, causing a large and quick-spreading fire.

3. Keep a Fire Extinguisher Nearby

Because of the potential for fire, you will want to have a fire extinguisher within arm’s reach at all times. Fires can start and spread quickly, and you will not have time to run inside to retrieve one.

4. Do Not Overfill the Oil

A good way to know how much oil you will need is to place the turkey in a cold and empty fryer, then fill the fryer with water. Remove the turkey and note the water line. The oil should be filled no higher than that line to ensure that it does not spill over when you add the turkey.

5. Place Turkey in the Oil Slowly

Be careful handling the turkey, which will likely be slippery. If you slip and accidentally drop the turkey in the oil too quickly, the oil could overflow or splash, burning you and creating greater potential for fire. Lower the bird in slowly and gently.

6. Wear Safety Gear

Hot oil has a tendency to splatter, causing burns, blisters and ruined clothing. Make sure you wear goggles, gloves and an apron, and do not stand closer to the fryer than you need to.

7. Use a Thermometer

A thermometer is a great tool to use throughout the entire cooking process. Make sure the oil is hot enough before you begin, but watch that it does not become too hot. Cook the turkey only until it reaches the correct temperature then remove it and turn off the fryer immediately.

8. Never Leave the Fryer Unattended

Under no circumstances should you ever leave the fryer unattended. Bring everything you need outside before you begin cooking and ask someone else to retrieve anything you forgot. Fires can start in an instant and you will need to be there to act quickly.

In Case of a Fire

Immediately call 911. Once the fire is out, reach out to SERVPRO of North Knoxville at 865.947.9992. We are your trusted 24/7 fire restoration and cleanup company. We'll be onsite to make it like it never even happened!

Nifty method to get wax out of your carpet

12/13/2018 (Permalink)

The Holiday season is here and many people celebrate by lighting candles. With the lights down low, candles can add a certain ambiance and soothing effect to any room. But sometimes candle wax can get on your carpet. SERVPRO of North Knoxville recently helped out a local funeral chapel get candle wax out of their carpet. Here's how we did it.

-Go to your local grocery store for some paper bags. Cut the bags so that you can use single sides.

-Get an iron. You want to put the iron on high heat the steam function turned OFF.

-Place the bag over the wax spill. Using the top half of the iron, place it on the bag and begin to gently pull the bag. You should see the wax begin to transfer to the bag. It may take a few bags, but continue this method until you have removed all of the wax.

When we were finished it was "Like it never even happened." At SERVPRO of North Knoxville, no job is too big and no job is too small. We are here to help in any way that you may need us. Call us at 865.947.9992.

Why SERVPRO of North Knoxville is your key to cleaner air

11/30/2018 (Permalink)

As the weather cools, people will spend more time indoors. Do you have family coming to visit for the Holidays? SERVPRO of North Knoxville can get your HVAC system ready with a good cleaning. According to the National Air Duct Cleaning Association (NADCA):

"Our health is affected by the air we breathe. In recent years, as Americans have become more health conscious, increased attention has been focused on the quality of air in the indoor environment.

Research indicates that people spend approximately 90 percent of their time indoors. Thus, for many people, the risks to health may be greater due to exposure to air pollution indoors than outdoors.

Remember, the HVAC mechanical system is the lungs of the building."

So call SERVPRO of North Knoxville at 865-947-9992 to schedule an inspection of the cleanliness of your HVAC system.

SERVPPRO of North Knoxville's Commitment

11/14/2018 (Permalink)

At SERVPRO of North Knoxville our vision is to be the premier mitigation and restoration service provider and the flagship SERVPRO franchise in the greater Knoxville area and the state of Tennessee. We will offer our customers world-class service, sensitivity to their needs, respect for their property, intelligent solutions to their disaster restoration problems and an enhanced customer experience.

Based on our 18 years of experience, we have the experience and knowledge to handle your restoration project. But we also go beyond just fire and water restoration and clean up. We do duct cleaning, carpet cleaning, and mold mitigation. Many apartment complexes in this area use our services to maintain and prepare their units. 

SERVPRO of North Knoxville is here to serve you and all of your needs.