Recent Posts

Mold and your home

12/26/2018 (Permalink)

According to the CDC:

Mold is found both indoors and outdoors. Mold can enter your home through open doorways, windows, vents, and heating and air conditioning systems. Mold in the air outside can also attach itself to clothing, shoes, bags, and pets can and be carried indoors.

Mold will grow in places with a lot of moisture, such as around leaks in roofs, windows, or pipes, or where there has been flooding. Mold grows well on paper products, cardboard, ceiling tiles, and wood products. Mold can also grow in dust, paints, wallpaper, insulation, drywall, carpet, fabric, and upholstery.

You Can Control Mold

Inside your home you can control mold growth by:

  • Controlling humidity levels;
  • Promptly fixing leaky roofs, windows, and pipes;
  • Thoroughly cleaning and drying after flooding;
  • Ventilating shower, laundry, and cooking areas.

If mold is growing in your home, you need to clean up the mold and fix the moisture problem. 

Call SERVPRO of North Knoxville to remediate any possible mold you may have in your home. Call us today at 865.947.9992.

Preparing for a storm

12/26/2018 (Permalink)

Strong gusts of wind? Dark, fast moving clouds? Downpour of rain? These are a few warning signs that a storm is headed in your direction.Here are a few helpful tips on what you can do to prepare for a storm:

  • check the forecast- know what to expect
  • watch for signs of approaching storm- clouds, wind, rain, etc. 
  • check on neighbors who require special assistance- ensure they are in a safe zone and ensure they are prepared 
  • have flashlights and batteries on hand
  • have a battery operated radio
  • have a first aide kit
  • get manual can opener and canned foods
  • stay away from windows and doors

There is no way to be 100% prepared for a storm but you can increase your chances for survival if you take a few preventative measures. 

If you do suffer storm damage, call the professionals at SERVPRO of North Knoxville at 865.947.9992!

Signs of mold in your home

12/26/2018 (Permalink)

It is awful to find out that what you thought was just a spot of dirt, is actually mold growth. Have you ever moved something, and underneath found what you suspected to be mold? Appliances leaking provides a breeding ground for growth. Here are a few signs that you have mold in your home:

  • smelling a mold odor- sort of like an old book store smell or a basement smell 
  • mold growth- can be confused for dirt spots
  • previous water leaks- under and around the area where there were previous leaks can potentially cause mold growth
  • past flooding
  • excess condensation- bathrooms, kitchens, and any other room that there may be excess moisture are potential hazards

The best way to confirm growth is to call a professional. Mold growth is one of the many things that is best handled by a professional.The trusted team at SERVPRO of North Knoxville will be happy to help!

Tips to prevent water damage

12/26/2018 (Permalink)

Plants around your home? Gutters full of leaves? Downspouts unattached? High water bills? These are all signs of potential water damage. 

  • be careful where you plant trees and plants- some plants have invasive roots
  • clean out roof gutters- debris causes build up of water with no place to go
  • keep an eye on your water bill- extreme differences could show a leak
  • us a drain snake instead of chemicals- chemicals can potentially eat through your pipes
  • NEVER POUR GREASE DOWN YOUR SINK- even if the water is running, it can and will clog your drains

Damage from water is hard to prevent. With the knowledge discussed in this post, you may be able to lessen your chances of water damage or lessen the amount of damage caused by the water.

If you do suffer a water loss be sure to call SERVPRO of North Knoxville to mitigate the damage. Call us at 865.947.9992!

Things to look for to prevent water damage

12/26/2018 (Permalink)

Here are a few tips to prevent water damage:

  • check hoses and faucets on a regular basis- be sure hoses and faucets are not leaking
  • check tubs and showers- be sure that showers are caulked and shower curtains are tight against the walls
  • know how to shut off your water main- if a leak occurs be sure you are able to shut off the water
  • install flooring pans under appliances to catch any water that could be leaking
  • consider purchasing point of leak alarms- water alarms that work like fire alarms
  • consider purchasing a water flow monitoring system- will let you know how much water you are using at any given time

These are just a few tips to water damage prevention. Always be aware. If you suffer a water loss, call the professionals at SERVPRO of North Knoxville at 865.947.9992!

Winter storm safety

12/26/2018 (Permalink)

Let's be honest...we don't get a lot of snow here in Knoxville. But it doesn't take much to paralyze our city. Winter storms can last for several days and be accompanied with high winds, freezing rain, sleet, heavy snowfall and cold temperatures. Winter storms can make driving and walking extremely hazardous. Always listen to the radio and television for the latest information and instructions for your area.

Before a winter storm:

-Have a disaster plan

-Prepare a disaster supplies kit for your home and car. Include a first aid kit, canned food and a can opener, bottled water, battery operated radio, flashlight, protective clothing and blankets.

-Be aware of changing weather

During a winter storm:

-Stay indoors and dress warmly

-Eat regularly. Food provides the body with energy for producing its own heat.

-If you must go outside, wear layered clothing, gloves and a hat.

-Keep dry. Change wet clothing to prevent loss of body heat.

-If you must drive, carry a cell phone.

-Keep the gas tank full.

-Let someone know where you're going in case your car gets stuck.

If you home experiences snow or ice damage due to a winter storm, be sure to call SERVPRO of North Knoxville at 865.947.9992.

Possible fire hazards at home

12/18/2018 (Permalink)

Did you know that there are more than 360,000 home structure fires each year?

The cold weather often means a higher risk of house fires. his is because people are spending more time at home and indoors from the wintry weather!

Common Fire Hazards at Home

  • Candles
  • Cigarettes
  • Electrical & Lighting
  • Dryers & Washing Machines

These fire hazards can be preventable with some forethought and care! The most preventable are are unattended candles and cooking! Be aware of when you light candles or leave the stove on before you leave your home or go to bed. 

The most recent fire damage SERVPRO did was "quick and a job well done" stated from a happy customer. She explained a fire had started in the middle of the night and SERVPRO was there that morning removing the damage and making everything smell and look nice!

If you have fire damage call SERVPRO of North Knoxville at 865.947.9992.

Tips for a safe Holiday

12/18/2018 (Permalink)

It is the holidays, so everyone wants to add fun warmth and sparkle to the wonderful season. It is very important to remember that some of our favorite holiday decorations carry a big risk of electrical or a fire if these aren’t used carefully.

Chestnuts are roasting on an open fire, but let’s sure hope your Christmas tree isn’t burning. Every year there are an estimated 200 homes that have had Christmas tree fires. Most of these fires are caused by electrical malfunctions as well as heating equipment.

Safety Tips

  • Always keep candles, heaters and fireplaces away from your tree.
  • Did you know metal stands cause trees to dry out and become flammable? Always remember to check the water level daily or nightly.
  • Inspect lights before plugging them in or putting them up.
  • Never overload a circuit.
  • Before leaving your house or going to bed make sure to turn off all of the lights.

Always remember that SERVPRO of North Knoxville is open 24/7/365! So if you are in a burning situation during the holidays, SERVPRO will be there to help!

Always training our professionals

12/17/2018 (Permalink)

We have always put a high priority into educating our team. That need is more important than ever today. SERVPRO of North Knoxville is an IICRC certified firm with certified technicians. That means you can expect the very highest in standards and protocol to be used in your home or business.

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Don's trust just anyone with a portable vacuum to mitigate your water or fire damage. Trust the experts at SERVPRO of North Knoxville.

How to know what insurance might cover

12/14/2018 (Permalink)

Scenario 1: Your basement pipes froze and burst. You don’t realize it for a couple of weeks. Now there are inches of water on your basement floor with mold starting to grow.

Scenario 2: Broken shingles on your 50-year-old roof is allowing water to leak into the attic. Water is saturating the wood and insulation which is leading to mold in the attic.

               Scenario 3: You don’t think much about the mold forming in your shower until one day you notice how unpleasant it looks and you’re concerned whether it may be causing health risks.

Do any of the above scenarios sound familiar? Or, have they happened to you? Do you think your insurance policy would cover these scenarios?

Most the time, these scenarios are not covered by the insurer. Home insurance policies usually don’t cover mold that resulted from a preventable water leak, flooding, or high humidity. Also, Insurance companies typically don’t pay for maintenance issues that insurers think a homeowner should have prevented such as properly ventilating a bathroom or maintaining lower humidity in a basement. The standard homeowner’s insurance policy does not cover water damage caused by a flood. Thus, if a flood causes water damage that leads to mold, the resulting mold issue would not be covered by your home policy.

Let’s discuss what options there are if you are unsure of your policy coverages for disaster preparedness.

How do I know what my homeowner’s insurance policy covers?

                A homeowner’s insurance ‘usually’ does not cover the following:

  • Mold
  • Sewer Backup
  • Floods
  • Sinkholes
  • Earthquakes

A homeowner’s insurance ‘usually’ does cover the following:

  • Fire
  • Lightning
  • Vandalism
  • Damage Caused by vehicles
  • Theft
  • Falling Objects
  • Weight of ice, snow, or sleet
  • Frozen Pipes

These are accidental and sudden incidents. Insurance companies typically cover this type of damage. Non-weather-related water damage is one of the most common home insurance claim and one of the most expensive!

What To Do:

Check your homeowner’s insurance policy to see if there is any language or endorsements for claims concerning mold, sewer, flood, etc.  Some insurers require special add-ons to cover mold, sewer backup, floods, etc. The insurance company may also place limits on the coverage which means limiting how much the insurer will pay for a related claim. Call your insurance agent to review the coverage you have and discuss the limit/coverage you desire. The least expensive insurance policy is not always the best.  You may be giving up coverage you think you automatically have with a homeowner’s policy.

                Last but not least, if you experience a loss that you know will be covered and need to file a claim then always remember SERVPRO of North Knoxville is just one call away! Our professional technicians will get your lives back in order and your home restored the right way, "Like it never even happened."