Tips on how to Gain New Clients
In this business, it is difficult to gain new clients because the last thing people want to think about is a disaster striking in their life. We have to ensure that our name is out there so if something does happen, people know who to call. Word of mouth is a great way to gain new clients. People want to know that they are going to be taken care of and that all of their worries will be alleviated. Excellent customer service skills will set us apart from the competition. Here are a few tips on things we can do to have excellent customer service skills:
- actively listen to clients
- show empathy
- take action
- ensure them that they can trust us
- give the client progress updates as often as possible
- always be sure to thank clients
- give clients a call 3-6 months later to ensure they are still satisfied and let them know about current specials
All of these tips will help us stand out above the competition. People do not want to have to call us, but we can ensure that they have exceptional service that turns their negative into a positive.
SERVPPRO of North Knoxville's Commitment
At SERVPRO of North Knoxville our vision is to be the premier mitigation and restoration service provider and the flagship SERVPRO franchise in the greater Knoxville area and the state of Tennessee. We will offer our customers world-class service, sensitivity to their needs, respect for their property, intelligent solutions to their disaster restoration problems and an enhanced customer experience.
Based on our 18 years of experience, we have the experience and knowledge to handle your restoration project. But we also go beyond just fire and water restoration and clean up. We do duct cleaning, carpet cleaning, and mold mitigation. Many apartment complexes in this area use our services to maintain and prepare their units.
SERVPRO of North Knoxville is here to serve you and all of your needs.
Water Damage Do's and Don'ts
Busted pipe? Leaking water tank? Here are some tips to do and not to do if you experience these issues.
- Remove as much water as possible by mopping
- Remove and set wet upholstery to dry
- Wipe any excess water from furniture and remove any table top items
- Place a foil barrier or wood blocks between furniture legs and wet carpeting
- Turn on A/C to ensure drying in summer
- Remove any rugs and set them out to dry
- Place any luggage in sunlight to dry
- Gather any loose items on the floor
- Leave any wet fabrics in place and try to place items where they will quickly dry
- Leave magazines, books, or any colored items on wet floor surfaces
- Use your vacuum to remove excess water
- Use any appliances while standing on wet floors
- Turn on ceiling fixtures if ceiling is wet
- Go into rooms the ceiling is sagging from water damage
Be sure to contact SERVPRO of North Knoxville if you experience any water damage. Financing options are available.
What to do if a pipe bursts in your home
If a pipe bursts in your home, the first thing you should do is turn off your water supply. Try to contain the damage and stop the issue from escalating any further. If you think there is a risk of electrical shock, shut off your electricity. The next thing you should do is call a plumber. And finally, while waiting for help to arrive, try to remove as much excess water as possible. Standing water can cause further damage to flooring and drywall. Also, you should ensure the area is dry and free from any moisture. Moisture can cause bacterial growth.
If this happens in your home, give SERVPRO of North Knoxville a call. We will help alleviate your worries and get you back to preloss conditions. Financing options are available.
Beautiful Natural Christmas Tree
Holiday season is approaching and who doesn't love the look of a real Christmas tree. Choosing your own tree, cutting it down, and taking it home is a great holiday tradition to start with your family. Live trees really seem to put people in the Christmas spirit and make your house smell amazing! If they are not properly cared for, your Christmas spirit could potentially go up in flames! Here are a few tips for this holiday season:
- Choose a tree that has been freshly cut and has green needles
- Water your tree DAILY to keep it from drying out
- Only use flame retardant lights and decorations
- Ensure there are no frayed wires on holiday lights
- Do not connect more than 3 strands of mini string light sets
- Keep your tree at least 3 feet away from ANY heat source
- Do not block exits with your tree
- Always unplug lights before leaving the house and before bed
- Get rid of the tree when needles start turning brown or stop turning the lights on. This means that your tree is drying out
- Be sure to check that smoke alarms are working properly and that your family knows what to do in case of a fire
While live trees are beautiful, they can be fire hazards. Be sure to take preventative measures, be aware, and be prepared this holiday season to keep your family safe!
How To Prevent Growth
Spores spread very easily and very quickly. They cannot be completely eradicated even after remediation. Growth can be present ANYWHERE: on carpet, clothing, food, paper, and even places you cannot see. Some commonly effected places are drywall, framing, and in ceiling tiles. Not only is the problem costly and difficult to fix, it can become hazardous to your health. You can develop allergies and even breathing problems from the growth.
Concerned about growth in your home? The best way to prevent growth is moisture control. Here are a few tips on how to control moisture in your home:
- Identify problem areas within your home and correct them
- Dry any wet areas IMEDIATELY
- Prevent moisture with proper ventilation
- Equip your home with mold resistant products
- Direct rainwater away from your home
- Clean roof gutters
Not every growth issue can be foreseen, but there are preventative measures you can take to lessen your chances of this affecting your life. If you suspect a leak or possible growth, give SERVPRO of North Knoxville a call. We will be more than happy to come out and investigate the issue for you!
Emergency Readiness Plan
What is an emergency readiness plan and why should your business have one? An emergency readiness plan is standards to facilitate and organize employees' actions during workplace emergencies. It is required bu OSHA to have these safety plans worked out and for employees to know where to find them. The plans cover the following:
- Procedures for reporting emergencies
- Procedures for each type of evacuation and the route to be taken
- Procedures to account for all employees after evacuation
- Procedures to be followed by employees attempting to rescue others
- The name, job title, and contact information of people who need to be aware of these emergency situations
If you have fewer than 10 employees within your company, the plan does not need to be written out. However, expectations and guidelines should be clear so that everybody knows what to do, where to go, and who to contact. Having an ERP boosts your company's capability to recover from financial losses including damages to equipment. If all employees know what action to take, they should be able to assist in assuring that the damage does not spread. Delegating different duties to employees shows them that your trust them in these situations. It takes the entire team ti guarantee that everybody is safe. Empowering employees to play a vital role unifies the company as a whole.
All employees should know where to find the plan of action and practice different scenarios. These plans are not useful if you do not practice them. The last thing you are going to do if the building is on fire is look up protocol. Practicing different procedures sharpens your skills and ensures you are ready for anything. The more you know about your companies procedures, the more successful you will be in an emergency situation.
Fall Tips for Preparing Your Home
It is that time of year again! Although not every disaster is preventable, there are some things that can be foreseen. There are many preventative measures we can take to help protect our homes. Regularly cleaning the gutters and downspouts can prevent leaves from building up and blocking off pathways for rain water to travel. Another great option is to install gutter guards to prevent leaves from entering in to the gutters from the beginning. Either inspect your roof or have a professional do it for you. Replacing cracked or buckling shingles could potentially save you thousands of dollars in the long run. Be sure to check around chimneys, skylights, and pipes to ensure there are no gaps. If water gets in the gaps it could cause serious damage, so using a roof sealer would guarantee that your roof is water proof. Use a screw driver to check the trim around windows, doors, railings, and decks. Caulking any homes and replacing any weak wood is a great preventative measure. As the temperatures drop, it is important to prevent pipes from freezing. Be sure that all of the water is out of hoses and that the water valve has been shut off, to ensure that the pipes do not burst. If you live in a manufactured home, check that all skirting are secured properly and that your pipes have been covered in heat tape. If you know temperatures are going to be very low, leave the water running. A small, steady stream of water running out of your faucets will help keep your pipes from freezing. Disasters can strike at any time and happen to anyone. Small, preventative measures can be taken to lessen the probability of certain things happening to your home.
Preparing for a storm
With Hurricane Florence hitting the Carolinas recently, it brings to mind some of the things that we can do to prepare for a moderate to massive storm.No matter where you live, you'll encounter storms. Most of the time these are routine, but some cause serious and dangerous problems. Here are tips for preparing for storms, and weathering them safely.
- Always keep a battery-powered radio in your home so that you can tune to radio stations if you lose electricity. Check or change the batteries frequently.
- Keep a flashlight in an easily accessible spot on every floor of your home. Check the batteries monthly, and replace them as needed.
- Keep a supply of candles on hand for power failures.
- As a safety precaution before leaving the house on vacation, unplug all electrical appliances except for those lights connected to automatic timers.
- If you live in a storm-prone area, nail down roof shingles or use adequate adhesive to keep them from blowing off in a violent wind. For roofs with shingles that are not the seal-down type, apply a little dab of roofing cement under each tab.
- A lightning-protection system should offer an easy, direct path for the bolt to follow into the ground and thus prevent injury or damage. Grounding rods (at least two for a house) should be placed at opposite corners of the house.
- Don't go out during a hurricane unless you have to; however, if flooding threatens, seek high ground, and follow the instructions of civil defense personnel.
- When a major storm is imminent, close shutters, board windows, or tape the inside of larger panes with an "X" along the full length of their diagonals. Even a light material like masking tape may give the glass the extra margin of strength it needs to resist cracking.
If you do suffer storm damage, call on SERVPRO of North Knoxville at 865-947-9992.
Home Emergency Tips for a Water Loss
No one plans on having a water emergency, but when you do, here on some helpful tips.
-Wipe excess water from wood furniture after removal of lamps and table top items.
-Remove and prop wet upholstery and pillow cushions for even drying.
-Place aluminum foil or wood blocks between furniture legs and wet carpeting.
-Turn air conditioning on for maximum drying in the summer.
-Remove Oriental rugs or other colored rugs from wall-to-wall carpeting.
-Use your household vacuum to remove water.
-Use TVs or other household appliances while standing on wet carpets or floors, especially not on wet concrete floors.
-Turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging from retained water.
When you have a water emergency, call SERVPRO of North Knoxville. We are 24 hour emergency responders.