Recent Posts

Ways to Get Wax Out of Your Carpets

11/30/2021 (Permalink)

candles What to do when candle wax gets on your carpet.

The Holiday season is here and many people celebrate by lighting candles. With the lights down low, candles can add a certain ambiance and soothing effect to any room. But sometimes candle wax can get on your carpet. SERVPRO of North Knoxville recently helped out a local funeral chapel get candle wax out of their carpet. Here's how we did it.

-Go to your local grocery store for some paper bags. Cut the bags so that you can use single sides.

-Get an iron. You want to put the iron on high heat the steam function turned OFF.

-Place the bag over the wax spill. Using the top half of the iron, place it on the bag and begin to gently pull the bag. You should see the wax begin to transfer to the bag. It may take a few bags, but continue this method until you have removed all of the wax.

When we were finished it was "Like it never even happened." At SERVPRO of North Knoxville, no job is too big and no job is too small. We are here to help in any way that you may need us. Call us at 865.947.9992.

How to Fix a Leaky Cartridge Faucet

11/29/2021 (Permalink)

Leaking tap A leaking faucet is a nuisance issue that can lead to significant costs if not repaired.

How to Repair a Faucet with a Leaky Cartridge

Cartridge faucets are prone to small leaks. Thankfully, this type of leaking faucet may be easy to fix, and you can try your luck by following the steps below.


1. Turn Off Water

Before finding the underlying cause of a dripping faucet, it is essential to turn off the water to the problem sink. Though it may seem like an obvious first step, many homeowners have accidentally made their problems much worse by forgetting to shut off the water. Most sinks have clearly labeled water shut-offs under the counter, but if not, follow the water lines to the hot and cold water pipes, and turn the handles to the off position.

2. Remove the Handle and Retaining Clip

As you look at the leaking faucet, the handle should have a screw visible, or there may be a cap that is hiding the screw. By removing the cap and screw, you should be able to expose the cartridge housing. There may also be a retaining clip that is keeping the cartridge in place; you can remove this as well and lift the cartridge out of its housing.

3. Locate the O-Rings and Replace

There will be a rubber O-ring near the top of the cartridge; some models may have multiple rings. Inspect the O-ring and replace if it appears to be worn. Simply remove the O-ring by pulling it up and away from the cartridge body. Replace the O-ring by stretching it over and rolling it into its proper position.

4. Reassemble and Test the Faucet

Reassemble the faucet by placing the cartridge back into its housing and securing the handle and cover. Turn the water supply back on to see if you have a fixed leak. If the leak persists, you may want to call a professional in Fountain City, TN, to assess the issue further.

A leaking faucet is a nuisance issue that can lead to significant costs if not repaired. Fortunately, most leaks for a cartridge type faucet can be resolved by replacing the O-rings. However, if the quick fix does not solve the problem, then it may be time to call for assistance.

You Need More Fire Alarms

11/18/2021 (Permalink)

Photoelectric smoke detector Photoelectric alarms detect smoke while a fire is still smoldering.

Smoke Alarms

According to the National Fire Protection Association, there's a 1 in 4 chance that you'll be involved in a home fire serious enough to be reported sometime during your lifetime. When considering the number fires that go unreported in Powell, TN, you'll probably experience at least five. Ready for more facts?

  • You only have three to four minutes to get out of a home fire alive.
  • Smoke detectors don't always catch fast-moving fires.
  • Three out of five residential fire deaths happened in homes without working smoke alarms.

Those are pretty serious numbers. Fortunately, many homeowners have at least one fire alarm installed in their homes even without knowing these startling facts. However, those homeowners probably need more alarms.

Install More Detectors

Maybe you have a detector in the kitchen and in the halls outside of the bedrooms in your home. If you do, that's a good start, but it isn't enough. The National Fire Protection Association advises homeowners to install a fire alarm in every bedroom, outside of all sleeping areas, and on every level of the home (including the basement.) That's at least five alarms, more if you have additional bedrooms and if you have a detector in your kitchen.

Replace Smoke Alarms Regularly

If you haven't experienced any fire damage in your home, your alarm has probably collected a pretty thick layer of dust from inattention. You can improve the cleanliness of the detectors and keep your family safer by inspecting the alarm every month, replacing its batteries twice a year, and swapping out your old alarm for a new one every ten years.

Install Two Types of Alarms

Many homeowners aren't aware that there are two types of detectors available. An ionization alarm is triggered by flames and provides a response even when smoke isn't present. Photoelectric alarms detect smoke while a fire is still smoldering. You need both types of alarms in your home.

Your best chance of avoiding fire and smoke damage is to install and maintain each fire alarm in your home according to fire safety standards. More information may be available from firefighters or fire restoration professionals in your community.

Why Is Flood Water Called Black Water?

11/3/2021 (Permalink)

Blue background of water with the words WATER CATEGORIES in the middle There are three types of categories.

Category 3 black water refers to flood water or water that contains solid waste. This term is also used to describe stagnant water that supports the growth of bacteria. Find out what distinguishes Category 3 water from other types and why this type of water requires a thorough cleaning, disinfection, and drying to reduce the risks of contagion or mold.

What Are the 3 Categories of Water?

Three categories of water can be involved in water damage.

• Category One water is clean, treated, and typically originates from a broken supply pipe.
• Category Two water or gray water may contain chemicals or microbes. This water can come from showers or appliances such as dishwashers or washing machines.
• Category Three water may contain solid waste or other dangerous contaminants. This water can cause illness when consumed, inhaled, or through skin exposure.

Is All Flood Water Considered Black?

It is safe to assume that water from flooding is Category 3. This water has a high chance of containing the following contaminants:

• Chemicals
• Heavy metals
• Pathogens
• Pesticides
• Solid waste

Any parts of a building exposed to flooding due to storm damage should be cleaned and disinfected prior to being reopened to occupants and visitors.

What Are the Risks of Black Water?

In addition to posing an infection risk for humans and animals, Category Three water also raises the risk of mold growth. Mold may begin to develop in flooded areas within only 24 to 72 hours. It is necessary to eliminate the presence of standing water and solid waste, pre-treat the area, remove porous building materials that can absorb water, and then disinfect, dry, and restore the affected area.

If flood water breaches a commercial property, contact a storm and water damage restoration service in Heiskell, TN. Trained professionals can ensure that the property is clean and safe and mitigate secondary damage such as mold.

Tips for Deep Frying Your Turkey

11/1/2021 (Permalink)

puff back Deep frying your turkey can be dangerous!

Many people feast on turkey for Thanksgiving and again for Christmas. A popular method for cooking turkey is to deep fry it. But deep frying a turkey can be risky if you are unprepared. Here are a few tips to ensure a safe turkey frying experience:

1. Choose a Safe Location

To drastically decrease the likelihood of a fire in your property, set your deep fryer on level ground a safe distance away from your house, garage and shed. Avoid using the fryer on wooden decks, near piles of wood or under trees. A safe bet for a location is the center of your driveway with no cars present.

2. Completely Thaw Your Turkey

Water and oil do not mix. Make sure your turkey is completely thawed before you bring it anywhere near the fryer. Otherwise, when the ice hits the hot oil, it could cause the oil to rapidly boil over, causing a large and quick-spreading fire.

3. Keep a Fire Extinguisher Nearby

Because of the potential for fire, you will want to have a fire extinguisher within arm’s reach at all times. Fires can start and spread quickly, and you will not have time to run inside to retrieve one.

4. Do Not Overfill the Oil

A good way to know how much oil you will need is to place the turkey in a cold and empty fryer, then fill the fryer with water. Remove the turkey and note the water line. The oil should be filled no higher than that line to ensure that it does not spill over when you add the turkey.

5. Place Turkey in the Oil Slowly

Be careful handling the turkey, which will likely be slippery. If you slip and accidentally drop the turkey in the oil too quickly, the oil could overflow or splash, burning you and creating greater potential for fire. Lower the bird in slowly and gently.

6. Wear Safety Gear

Hot oil has a tendency to splatter, causing burns, blisters and ruined clothing. Make sure you wear goggles, gloves and an apron, and do not stand closer to the fryer than you need to.

7. Use a Thermometer

A thermometer is a great tool to use throughout the entire cooking process. Make sure the oil is hot enough before you begin, but watch that it does not become too hot. Cook the turkey only until it reaches the correct temperature then remove it and turn off the fryer immediately.

8. Never Leave the Fryer Unattended

Under no circumstances should you ever leave the fryer unattended. Bring everything you need outside before you begin cooking and ask someone else to retrieve anything you forgot. Fires can start in an instant and you will need to be there to act quickly.

In Case of a Fire

Immediately call 911. Once the fire is out, reach out to SERVPRO of North Knoxville at 865.947.9992. We are your trusted 24/7 fire restoration and cleanup company. We'll be onsite to make it "Like it never even happened."

Dealing With a Smoke Damaged Building

10/27/2021 (Permalink)

Ceiling collapsed, debris on floor, inside of a building damaged by fire Fire damaged building in Hallbrook, TN.

What Are Your Options When Dealing With Damage from Smoke?

When a fire hits your neighborhood in Hallbrook, TN, even if your building wasn’t the one on fire you can still end up dealing with the fallout. Smoke damage can cause serious harm to commercial buildings, from cosmetic damage to health issues from soot and ash – not to mention the smell of smoke pervading everything. 

Contact Your Insurance Company

Did you know that even if the fire wasn’t in your building, you can still reach out to your insurance company for help? Smoke damage is usually covered by commercial property insurance, and your insurance company can help you with:

  • Smoke cleaning
  • Repairing soot damage
  • Odor removal
  • Possible replacement of damaged items

You’re not on your own when it comes to recovering your business from smoke and fire damage, and you shouldn’t have to live with the unsightly consequences of someone else’s catastrophe.

What You Can Do in the Meantime

While you wait for an insurance adjuster to evaluate your claim and conduct a detailed inspection, there are still steps you can take. Document the smoke damage thoroughly. Create a detailed inventory of all items and the types of damage, describing the damage as accurately as possible. Take photographs to supplement the descriptions. Outline initial purchase costs of damaged items and their current depreciated value, as well as the value of any other damaged property. Try not to move the damaged items too much, as the insurance adjuster will need to see their locations during the time of the incident.

Be Safe

While documenting the damage, always take safety precautions. Inhalation of smoke, ash, and soot may cause issues, and the smell of smoke can be overwhelming and cause headaches and nausea. To prevent a negative reaction, always wear protective breathing gear while inventorying your property, and use gloves and other protective equipment as needed. Avoid contact with soot and other substances as much as possible.

3 Types of Mold You Might Find in Your Home

10/22/2021 (Permalink)

Green mold growth on the bottom of a wall Mold growth damage in Corryton, TN.

Types of Mold In Your Home

Finding mold in your Corryton, TN, home may both distress and surprise you. However, indoor mold growth might be more common than you think, especially in moist or damp conditions where spores are allowed to thrive. Having a mold damage and restoration company come in to inspect and remove any fungi you find is a wise choice, but being able to recognize different species and what may be causing them to grow can be helpful in describing any infestations to your mold removal technicians.

1. Aspergillus

This species of fungus is usually found outdoors in decomposing plant matter, but the spores can hitch a ride indoors on your clothing or on your pets’ coats. Aspergillus thrives in climates with high humidity, and the spores can multiply quickly once they find this type of damp environment. You can recognize this fungus by its greenish-white appearance.

2. Cladosporium

Cladosporium is a common outdoor mold, but the spores easily become airborne and find their way indoors. Like many other species, Cladosporium is attracted by moisture, so if your home has experienced water damage, you might encounter an infestation after the water has receded. You can identify it by its brown or green color.

3. Stachybotrys

You may have heard of Stachybotrys by its other name: black mold. This fungus usually thrives after serious flooding or around pipes or water lines that tend to leak consistently. You may notice that Stachybotrys has a strong musty or dirty odor, especially in cases of severe mold growth. This fungus gets its nickname from its slimy black appearance, which may make it easier to spot. Like all species, its removal is best left to professional mold cleanup technicians.

Finding mold growth in your Corryton, TN, home can be a stressful experience. However, knowing what type of fungi you are facing and being able to identify it often makes cleanup simpler.

How To Eliminate Cigarette Odors From Your Home

10/7/2021 (Permalink)

Ozone generator An ozone generator can remove smoke odor from your property.

How to Get Rid of Cigarette Odors in Your Home

It is commonly accepted that cigarette smoke is an odor that adheres to surfaces when the smoke cloud abates. But the truth is, the smoke is a combination of odorous chemicals that can cling to surfaces for months after the haze is gone. Many people in Mascot, TN, try scrubbing, repainting, and home deodorization to remove the smell, but even after those efforts, the odor can still linger. If the smell haunts you when you enter your home, here are some helpful hints on eliminating it once and for all.

Chemical Compounds

The reason the cigarette smoke sticks to your walls and carpets is that many of the chemicals are solvents that can permeate your home’s surfaces, including wood. When you clean, it often cannot reach the odor-causing chemicals because they can be deep below the layer being scrubbed.

Ozone Treatment

There are no magical odor-removing tools, but ozone home deodorization comes close. As the ozone sprays into the room, it breaks down odors at the molecular level. Ozone can treat:

  • Bacteria
  • Germs
  • Spores
  • Microbes

The molecules causing the offensive odor can chemically react with the ozone particles. Therefore, after cleaning the room, the ozone treatment can usually eliminate the remaining unpleasant scents and kill them for good. However, if carpets or woodwork have not been cleaned sufficiently after being in a heavy smoke-laden room, the unpleasant cigarette odor may eventually come back.

Professional Removal

Ozone can be a respiratory irritant, so consider leaving the generator-fueled operation to a professional odor removal crew. If the smell is unpleasant enough, even after cleaning, the ozone treatment may take up to 3 days. During that time, all pets, plants, and people may need to be relocated until the ozone removal crew completes the work.

When lingering cigarette smoke becomes too much, fight back with a home deodorization. Ozone can help remove odors and return your clean-smelling home to you.

Preventing Water Damage: The Practices and Tools Necessary to Protect Your Business

9/26/2021 (Permalink)

Leaking pipe. It is essential to maintain these elements to ensure prolonged protection for your business.

A broken pipe can cause massive flooding in a business, and the cost of water repair can be significant; however, depending on who is deemed responsible, your insurance company may not cover the damage. Therefore, you may want to take every preventative measure possible to protect your business and its operation.

1. Routine Maintenance

Most plumbing issues can be prevented with routine maintenance. With regular sewer cleaning and annual inspections of drains and other collection systems, most minor problems can be found and fixed for little cost.

2. Installation of Pumps and Valves

Beyond routine maintenance, you can install sump pumps and backflow valves to prevent and control potential sewer backup and flooding events. However, these items also should be inspected regularly to ensure proper functionality, and sump pumps should have battery backups in case of power outages.

3. Location of Generator Fuel Tanks

In the event of a broken pipe or a flood, generator fuel tanks may cause water contamination. For this reason, you may want to install generators in elevated areas to not only prevent possible water contamination but also to ensure a working generator. If generators are located in a building’s flood zones, the increasing water level may interfere with the generator’s mechanics.

4. Parking Lot and Sidewalk Grading

As exterior water lines can also burst, you may want to ensure that any concrete surface is graded away from your building’s interior. Incorrect grading can lead to the increased flooding risk, which can result in further interior damage.

While Knoxville, TN, has many restoration companies in the event of a broken pipe, it is better for a business to avoid interruption due to disaster; therefore, it may be in your best interest, as the owner, to install every possible preventative measure. However, it is also essential to maintain these elements to ensure prolonged protection for your business.

What To Do If Your Flight is Canceled Due to Weather

9/19/2021 (Permalink)

Tree fallen on house and the words "Storm Damage?" If you are dealing with a canceled flight in Knoxville, TN, or any other location, these storm tips can help you resolve the situation.

Travel delays can range from a minor inconvenience to a major issue depending on your circumstances and level of preparation. If adverse weather results in a canceled flight, use these storm tips to reschedule your trip.

Find Your Flight Information

You will need to be able to inform your airline about the details of your itinerary to reschedule flights and determine your options for compensation. Find your flight numbers and keep them on hand when contacting your airline. An airline agent is likely to ask you for your

• Full name
• Destination
• Flight numbers
• Airports for connecting flights

Having this information ready can save time when rescheduling your trip.

Skip the Line and Call the Airline

If you are stranded at an airport, other passengers on your canceled flight may form a line at the gate counter. It is almost always easier and faster to call the airline from your cell phone or another phone in the airport. Be sure to have your tickets or boarding passes ready to provide any information the agent may need. Depending on whether the storm is in your current location, the airport may also experience power or data outages or other difficulties.

Check the Cancelation Policy

Many airlines compensate passengers for cancelations due to adverse weather. The company may reimburse you, offer rescheduling services at no additional charge, or provide a meal or hotel room, depending on how long your travel plans are delayed due to weather.

If you are dealing with a canceled flight in Knoxville, TN, or any other location, these storm tips can help you resolve the situation. Travelers should also make sure they have the contact information for ticketing services on the airline they are flying. If a storm is expected to affect your home, you may also want to look up the number for a residential storm damage restoration service.